A friendly reminder

Cancellation & Rescheduling Policy

We appreciate your business and genuinely love seeing you. As a small practice, last-minute cancellations can make it difficult for us to care for other patients, so we kindly ask that you provide at least 48 hours’ notice whenever possible.

What you need to know

Please give us 48 hours’ notice Let us know as soon as you can when you need to cancel or move your appointment.
Late cancellations and missed appointments Cancellations made with less than 48 hours’ notice, or appointments that are not attended, may incur a $50 fee to help cover the staff time reserved for you.
Rescheduled appointments We may ask for a $50 deposit when arranging a new appointment. The deposit will be applied to the cost of your treatment.
We will try to fill your appointment When enough notice is provided, we may be able to offer your time to another patient. If we successfully fill the appointment, the cancellation fee may be waived.

We understand that life can be unpredictable. Please contact us as soon as you know that you cannot attend. The earlier you let us know, the more likely we are to find another patient for the appointment.

Unexpected circumstances

We understand that genuine emergencies and unexpected situations can happen. Please speak with our team about your circumstances, and any fee will be considered fairly and at the practice’s discretion.

Thank you for your understanding

Your consideration helps our small practice support its team, keep appointment times available and continue providing care to our community.

Need to change your appointment?

Please call or email us as soon as possible and our friendly team will help you.

(02) 6247 9799 Email our team